Client Testimonials

Below are our client testimonials:

fish4

fish4 is one of the UK's leading web sites helping customers to find cars, homes and jobs anywhere in the UK.
“Site Confidence has assisted us greatly by quickly pin pointing key problem areas within our infrastructure and site design. It is a tool that we continually use to monitor the site and as well as for benchmarking our progress.” “Above average customer support was a key factor for fish4 when selecting a company to monitor our site and Site Confidence fulfils those requirements.” “fish4 are market leaders and we insist on leading tools to make sure that we stay at the no.1 spot.” said Craig Stephenson

Experian

Experian, is a global information solutions company, with one of the most advanced and comprehensive databases of business information in the UK:
“We now have, through Site Confidence, an independent, timely and reliable measurement of our web site's performance and availability from a customer perspective. We have used their service for some time as we have found that no matter how much monitoring exists for individual components of our Internet-facing infrastructure it is no substitute for knowledge of the "real world" performance on which we are judged by the people that really matter - our customers.” said Mark Woodford

St Paul

St. Paul International currently manages 19 web sites across 14 countries all hosted from St. Paul International's headquarters in Redhill, UK:
“We have found Site Confidence to be an extremely cost effective service with knowledgeable and helpful staff in helping us monitor our sites. More importantly it has benefited us the most in problem solving some of our response times, resolving server issues and providing an on-going tool for fine tuning each site with the simple page analysis tools.” “Site Confidence will also have a valuable role to play in monitoring our transactional side of the business where we provide B2B services to our corporate customers and brokers.” said Ian Watkins

Total Jobs

Totaljobs.com is one of the UK's leading online recruitment services.

“Being one the UK’s leading on line recruitment services, site availability is critical to the business of Totaljobs.com. We need to ensure that our services are providing full functionally to both jobseekers and recruiters 24x7x365.”

“With Site Confidence we can be sure that multiple parts of the site are performing to their optimum level. The notification service compliments our in-house monitoring solutions, which enables us to take the appropriate action should problems occur.”

“Site Confidence offers us the ability to closely monitor the user experience from our client’s perspective, and constantly provides real-time information on reliability, speed and ease of use. This critical information ensures Totaljobs.com remains a leader in online recruitment.”

“Totaljobs.com looks forward to working with Site Confidence in the future as our site requirements constantly evolve and develop.” said Michelle Houtmon

Confetti

Confetti.co.uk is the UK's number one site for weddings and special occasions.

“Site Confidence gives Confetti the ability not just to speed check our site from the point of view of our end users, but to actually check transactionally how it performs. This allows us to not only to pay attention to areas of the site that may not be performing well but also alerts us to problems that may stop people ordering within minutes of them occurring. Their SMS alerting facility is very configurable and allows us to tailor our escalation process whilst their reports are 'end user' friendly without being too technical.”

“We find the team efficient and proactive, they are always open to our requests for Confetti specific reporting and system enhancements.” said Paul Psaila

S Three Recruitment Group

SThree is the leading company for a number of independently managed and competitive staffing organisations operating mainly in the ICT, Finance, Banking and Enginering recruitment markets.

“After investing heavily in achieving a high level of resilience we introduced a Production Management Regime across our sites. Our internal staff and internal monitoring applications were unable to give us the 24/7 cover we needed. Site Confidence promised a reliable 3rd party alternative which they delivered with many useful, added benefits. I found the staff to be knowledgeable and friendly with no hard sell, they don't need to with their product.”

“We have recently upgraded our package to cover the transactional aspects of our main sites, the alerts generated have saved much embarrassment and the search and page analysis have helped us plan our future development.” said James Del-Gatto

National Grid

James Marsh, Web and Intranet Advisor, National Grid said
"National Grid were implementing a new website within a completely new technical infrastructure so we wanted to test how the site would perform under both ordinary day to day and exceptional circumstances. We have to be sure that a one-off significant 'high traffic' event wouldn't cause the website to fail. We must have the confidence that if a one-off significant 'high traffic' event happens, the website will remain in service. "The product set is fantastic because it delivers exactly what it said it would. It enabled us to test what and whenever we want to. The web support team is based in many different locations and this can often cause problems with communications and collaborative working on issues. Having an online load testing product meant we could all share the data immediately so those issues went away. The product is very intuitive and it's easy to find your way around. "The test highlighted a number of problems we might not have anticipated until we went live and because you get data for every single click you can see what the problem is, what caused it and how to fix it. We are now confident that the new website will be able to handle significant events and on a daily basis it will operate more smoothly and efficiently for the user. We are now factoring load testing into our overall site maintenance, alongside our regular security checks. "It's competitively priced too. As a regulated business, we have to make sure we get real value for money and the load testing product from Site Confidence certainly delivers value."

lastminute.com

Brian Murphy, Group Managing Director, lastminute.com, said
"As you can imagine, it's commercially critical that all potential customers have a great experience when they visit our web site. Site Confidence's load testing product, because it is easy to use and affordable, gives us the reassurance we need to know that this is the case. Not just today, but every day since it has now become part of our web site testing toolkit"

CIMA

Ian Shaw, Analyst/Developer CIMA said
“This is the first experience I've had of load testing and I found the set up quite straightforward, the interface intuitive and the support great. We wanted help identifying a recurring problem on our site and to understand why it was happening. The testing did that and, because you get the results immediately, we were able to identify the fault the very same day"

"The product is packaged very differently from other load testing products on the market and that gives you the flexibility you need to test, diagnose and cure as quickly as possible"