Hotel wins damages for bad software
11/05/2010 14:04:34
A London hotel has been awarded more than £110,000 in damages after a computerised booking system provided by a software firm failed to work properly.
A London hotel has been awarded more than £110,000 in damages after a computerised booking system provided by a software firm failed to work properly.
Kingsway Hall Hotel in Covent Garden took substantially fewer bookings than were possible because the software system provided by Red Sky IT (Hounslow) misreported the amount of bedroom vacancies.
The 170-bed hotel, part of the Cola Group which owns Kensington Close and The Westbury hotels, paid almost £50,000 in 2006 for the "Entirety" package to streamline its sales, bookings, catering and marketing systems, Judge Stephen Toulmin QC said in London's High Court.
However, it ditched the system within a month after losing all confidence in it. Red Sky IT (Hounslow) could not resolve the systems faults before a March 2007 deadline, so the entire system was scrapped.
The Kingsway Hall Hotel was awarded total damages of £110,997 against the software company for lost profits, the money spent on the package and more than £38,000 for the time staff wasted trying to fix the problem.
Copyright © Press Association 2010
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