Web site monitoring
An easy to use service that gives you confidence in your web site
Site Confidence performance monitoring is an externally hosted managed service which requires no additional code, software or hardware. The test results are presented simply and clearly through a real time, portal-based dashboard. This makes it easy to identify performance issues that affect your users, so you can quickly diagnose and fix the problem.
Information about things you can control
For every failed test, we capture detailed diagnostic information along with the page that was displayed to the user.
You can also identify individual failing servers within a server cluster, speeding up ‘root cause’ diagnosis for support teams.
This enables you to manage the three elements under your direct control;
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Content - is all your content being provided properly?
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Connectivity - do I need to review my connection to the outside world?
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Infrastructure - will my hardware cope with planned demand?
Timeliness is key
We will also alert you by email, SMS, and other means whenever there are web site problems affecting your users’ experience. Our alerts are always specific, relevant and reliable. We will only ever alert on genuine performance issues that are within the control of your web site environment.
The right information to the right people
With multiple alerting profiles, you receive ‘error specific’ alerting - and only the relevant support team will be alerted. Alerting thresholds can be established in line with Service Level Agreements and Acceptable Performance Levels.
We have a variety of online portals to suit your needs. Our monitoring portal enables you to view and quickly diagnose the detail surrounding performance issues.
Our management reporting portal provides a high level of reporting for those in the organisation who only need summary information.