Types of monitoring
When it comes to testing, we understand that you have different needs and different scenarios. To meet these, we have a range of testing solutions designed to be easily customised, to enable you to get the most out of your monitoring.
Page testing
Our tailored services give an insight into the web site speed and availability that end users actually experience when downloading pages from your web site. We can download any pages you choose at regular intervals collecting performance information including: availability, any error detail, page sizes and download speeds. We’ll tell you how consistently your site performs with detailed speed analysis showing performance variations over time - enabling you to analyse how stability is affected by time of day or week, or load on your servers.
User journey testing
You can monitor any multiple-step user journeys through your site. Whether it be booking a holiday, purchasing insurance, or even applying for a job, Site Confidence can ensure your key processes are functioning in a proper and timely manner. Any application a user can use on your site, we can monitor.
Message monitor
In conjunction with our user journey monitoring service, the message monitor service can track individual messages that are generated by a variety of activities on your web site. A record is generated as soon as the message is sent and the message monitor tracks how long it takes for the message to arrive. You can then choose to apply metrics for successful delivery in the form of time limits.
Competitor monitoring
You nominate the competitor web sites for site availability and download speed monitoring. We will provide reporting on your performance versus these competitors.
SLA monitoring
A special variant of page testing performs downloads of key content once every minute. The data collected is then carefully crafted into specific reports for the purposes of reviewing any existing Service Level Agreements or guarantees. The independence of Site Confidence and the data we collect will be invaluable when policing service delivery with any third party, whether they be hosting or bandwidth providers, affiliates or your customers.
FTP server testing
In addition to HTTP, our test agents also support the standard FTP protocol. We can initiate sessions with your FTP servers at regular intervals to ensure they are available to your users. Just like page testing we will monitor the performance of these servers capturing connection speeds and availability.
Email server testing
Our test agents also support the standard email server protocols, POP, IMAP and SMTP. We can initiate sessions with your email servers at regular intervals to ensure they are available to your users. Just like page testing we will monitor the performance of these servers capturing connection speeds and availability.
Others, as required
We currently monitor a number of web service based applications on behalf of existing customers. Some involve Simple Object Access Protocol (SOAP) compliance, extensible Markup Language (XML) data exchanges or other customised downloads. Due to the bespoke nature of the managed service we offer we are interested in monitoring any Internet based services that are key to your business.